GENERAL

You have a legal period of 14 clear days from delivery of your order to make your return.
Only standard products (model, color and size) offered on the online store can be the subject of a request for refund or exchange.

Personalized and/or customized orders cannot be exchanged or reimbursed.

RETURN CONDITIONS

The returned product(s) must be in their original, unused condition.
You must enclose your contact details and order number in the parcel if you are aware of them.

On receipt of the parcel, L'ATELIER will check that the returned goods are in perfect condition. No returns will be accepted if the products returned have been visibly used or damaged by the purchaser and this use or damage renders the product(s) unfit for sale. L'ATELIER undertakes to refund all sums paid if the return complies with the aforementioned terms.

LEGAL DEADLINE EXCEEDED

After the legal deadline, you must contact us.
Email : [email protected]
Tel. +33 (0) 66828364 - +30 6970040798

HOW TO RETURN MY ORDER

In order to facilitate the processing of your request for exchange or refund, all requests must be made by email or telephone before the items are returned.

You can return items by post with a tracking number.

Include in the return package :

  • Your full contact details ;
  • Copy of invoice or internet order number ;
  • References of the item(s) you wish to exchange or request a refund.

RETURN ADDRESS

L'atelier 1935 paros sandals

agora Parikia

84400 PAROS

GREECE

EXCHANGE

In the event of an exchange request and if there is a price difference, our customer advisers will contact you to offer you a payment method as described in the "Secure payments" article, or else a refund.

Processing and dispatch takes 10 days, excluding weekends.

All urgent requests (weddings, ceremonies, gifts, vacations...) or requests with a delivery window to be respected must be notified to our customer service department. We will do everything in our power to reduce delivery times.

REFUND

Refunds will be made within 14 days of receipt of the returned items. The method of reimbursement will be that used when the order was placed.

If you exercise your right of withdrawal, we will reimburse all sums paid (including shipping costs).